acv67 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data acv67 collects, how it is used, who it may be shared with, and the rights you hold over your own information.
1Introduction and Scope
This Privacy Policy ("Policy") describes how acv67 (the "Operator", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data obtained from users ("you" or "Player") of the acv67 Platform, accessible at acv67.app (the "Platform"). This Policy forms part of the agreement between you and acv67 and should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are available on the Platform.
By registering an account on acv67, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy, and you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not register an account or use the Platform. acv67 reserves the right to amend this Policy at any time. Material amendments will be communicated to registered Players via the contact details held on their account. Your continued use of the Platform following any amendment constitutes acceptance of the revised Policy.
This Policy applies to all personal data collected through the Platform, including data provided directly by you during registration, data generated by your use of the Platform (such as betting history and transaction records), and data collected automatically through technical means (such as cookies and device identifiers). This Policy does not apply to third-party websites or services that may be linked to from the Platform — those services operate under their own privacy policies.
2Personal Data We Collect
The following table summarises the key categories of personal data acv67 processes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Account registration, age and identity verification (KYC) |
| Contact Data | Mobile phone number, email address | Account creation, OTP verification, support communications, security alerts |
| Financial Data | bKash/Nagad/Rocket wallet number, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention, anti-money laundering compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration, pages visited | Platform security, fraud detection, service improvement, responsible gaming monitoring |
| Gaming Activity Data | Bets placed, games played, win/loss records, bonus activity, session history | Service delivery, bonus management, responsible gaming tools, regulatory reporting |
3Legal Basis for Processing
acv67 processes personal data only where a valid legal basis exists for doing so. The principal legal bases on which acv67 relies are as follows:
- Contractual necessity: processing identity, contact, financial, and gaming activity data is necessary to deliver the acv67 service to you under the Terms and Conditions you accepted when registering.
- Legal obligation: processing identity and financial data for KYC and anti-money laundering purposes is required by applicable law.
- Legitimate interests: processing technical and gaming activity data to maintain Platform security, prevent fraud, and improve service quality falls within acv67's legitimate business interests, provided those interests are not overridden by your privacy rights.
- Consent: where acv67 wishes to send you promotional communications or use your data for purposes beyond those listed above, acv67 will first obtain your explicit consent and you may withdraw that consent at any time by contacting support.
- Vital interests: in exceptional circumstances, acv67 may process data where it is necessary to protect the vital interests of a Player (for example, responding to a medical emergency reported via the support channel).
acv67 does not process sensitive personal data (such as health data, biometric data, or data revealing racial or ethnic origin) except where strictly required by applicable law (for example, a medical certificate provided in connection with a responsible gaming self-exclusion request). Where such data is processed, it is handled with a higher level of care and is not used for any purpose other than that for which it was provided.
4How We Use Your Personal Data
acv67 uses personal data collected from Players for the following purposes:
- Service delivery: to create and manage your account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks, deliver game services, manage bonuses, and provide customer support.
- Compliance and verification: to verify your identity and age (21+ requirement), conduct anti-money laundering checks, and comply with any applicable regulatory reporting obligations.
- Security and fraud prevention: to monitor Platform usage for suspicious activity, detect and prevent fraudulent transactions, identify multi-accounting, and protect the integrity of games and sports betting markets.
- Responsible gaming: to monitor gaming patterns that may indicate problem gambling behaviour, administer deposit limits, session limits, and self-exclusion tools, and proactively reach out to Players who appear to be displaying signs of problematic gambling.
acv67 does not use personal data for automated decision-making that produces legal or similarly significant effects on Players without human oversight. Where automated tools are used to flag accounts for review (for example, anti-fraud scoring or responsible gaming pattern detection), a member of the acv67 team will review the flagged account before any action affecting the Player's account status is taken.
5Cookies and Tracking Technologies
The cookies acv67 uses fall into the following categories:
- Essential cookies: required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
- Functional cookies: remember your preferences such as language settings, display preferences, and last-used payment method to improve your experience on return visits.
- Analytics cookies: collect anonymised and aggregated data about how Players navigate the Platform — which pages are visited most frequently, where Players drop off, and how features are used. This data is used solely to improve the Platform's usability.
- Responsible gaming cookies: track session duration and betting patterns to support acv67's responsible gaming monitoring obligations, including triggering automatic session-time alerts and assisting with deposit limit enforcement.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform, including preventing you from logging in. acv67 does not use Flash cookies, web beacons, or pixel tags. acv67 does not participate in third-party advertising networks and does not allow third-party advertisers to place tracking technologies on the Platform.
6Sharing and Disclosure of Personal Data
acv67 does not sell, rent, or trade personal data to any third party for that party's own commercial purposes. acv67 may share personal data with third parties only in the following circumstances: (a) with payment processors and mobile banking partners (including bKash, Nagad, and Rocket) to process financial transactions; (b) with identity verification service providers to conduct KYC checks; (c) with game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver their game services to you; (d) with IT infrastructure providers and cloud hosting services that support the operation of the Platform, under contractual data processing agreements; and (e) with law enforcement, regulatory authorities, or courts of competent jurisdiction where required by applicable law.
All third-party service providers who receive personal data from acv67 are required, by contract, to process that data only for the purpose for which it was disclosed, to apply data protection standards no less stringent than those applied by acv67, and to delete or return the data upon termination of the service relationship. acv67 does not transfer personal data to jurisdictions that do not maintain adequate data protection standards without implementing appropriate safeguards (such as contractual data protection clauses) to protect the data during transit and in its destination jurisdiction.
7Your Data Rights
As a Player on the acv67 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact acv67 customer support via the live chat function on the Platform. acv67 will respond to all substantiated rights requests within 30 days of receipt. Where a request is complex or high in volume, acv67 may extend this period by a further 30 days, with notice to you.
- Right of access: you may request a copy of all personal data acv67 holds about you, together with information about the purposes for which it is processed and the categories of recipients with whom it has been shared.
- Right of rectification: if any personal data acv67 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
- Right of erasure: you may request that acv67 delete your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent. This right is subject to acv67's legal obligations to retain certain data (for example, transaction records required for anti-money laundering compliance).
- Right to restrict processing: in certain circumstances (for example, while a dispute about the accuracy of your data is being resolved), you may request that acv67 restrict its processing of your personal data to storage only.
- Right to data portability: where acv67 processes your personal data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you may request that acv67 provide you with your personal data in a structured, commonly used, machine-readable format.
- Right to object: you may object to acv67's processing of your personal data where that processing is based on legitimate interests. If you object, acv67 must cease processing unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
acv67 will not charge you a fee for exercising any of the above rights unless your request is manifestly unfounded, repetitive, or excessive — in which case acv67 may charge a reasonable administrative fee or decline to act on the request, with written reasons. acv67 may need to verify your identity before processing a rights request; this is to prevent unauthorised access to your personal data and is not a means of obstructing your rights.
8Data Retention
acv67 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law, whichever is longer. The following indicative retention periods apply: account data and KYC documents are retained for a minimum of 5 years following account closure; financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering record-keeping obligations; gaming activity data is retained for a minimum of 3 years; technical and log data is retained for a maximum of 12 months unless required for longer for a specific security or legal purpose.
When personal data is no longer required and no legal obligation to retain it exists, acv67 will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and service improvement purposes. Data that has been anonymised is no longer personal data and falls outside the scope of this Policy.
9Data Security
acv67 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the acv67 servers, ensuring that your personal, financial, and gaming data cannot be intercepted in transit.
- Strict access controls on internal systems, including role-based access permissions, two-factor authentication for administrative access, and comprehensive audit logging of all access to personal data stores.
- Regular security assessments and penetration testing of the Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, acv67 will notify you without undue delay. Notification will be provided via the contact details held on your account. acv67 will also notify the relevant regulatory authority where required by applicable law. You can help protect your account by using a strong, unique password for your acv67 account, enabling any available two-factor authentication options, and contacting acv67 support immediately if you suspect unauthorised access to your account.
10Changes to This Privacy Policy
acv67 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be available at /privacy-policy, and the "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Where an amendment is material — meaning it significantly changes how acv67 processes your personal data or affects your rights under this Policy — acv67 will notify registered Players via the contact details held on their account before the amendment takes effect.
Your continued use of the acv67 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any material amendment to this Policy, you should cease using the Platform and may request account closure by contacting customer support. acv67 will retain a version history of all past Privacy Policy documents, which is available on request from customer support.
11Contact and Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or acv67's handling of your personal data, please contact the acv67 support team via the live chat function on the Platform. Written queries may also be submitted to the support email address published in the footer of this website. acv67 aims to respond to all privacy-related queries within 5 business days (Bangladesh Standard Time, UTC+6).
If you are not satisfied with acv67's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. acv67 will cooperate fully with any investigation conducted by a data protection authority and will implement any remedial action required by such an authority within the timeframe directed. Filing a complaint with a data protection authority does not affect your right to seek other legal remedies available to you under applicable law.
12Governing Law
This Privacy Policy is governed by and construed in accordance with the laws applicable to the Operator's jurisdiction. Any dispute arising from or in connection with this Policy that cannot be resolved through acv67's internal process shall be referred to the relevant dispute resolution channel notified by acv67 from time to time. If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
This Policy, together with the Terms and Conditions and the Responsible Gaming Policy, constitutes the complete framework governing acv67's relationship with its Players with respect to personal data. In the event of any inconsistency between this Policy and the Terms and Conditions on a matter relating to personal data, this Policy shall prevail. All previous versions of this Privacy Policy are superseded by the current version from the effective date shown above.
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