Responsible Gaming at acv67
Gambling should be entertaining, never a source of harm. acv67 gives every Bangladeshi player the tools and knowledge to stay in control — at all times.
Why Responsible Gaming Matters
Online casino games and sports betting — including cricket betting, slots, and live dealer games — offer genuine excitement and the potential for financial reward. But they also carry inherent financial risk. acv67 recognises that a small proportion of players may develop problematic gambling habits, and we take our responsibility to those players seriously.
We believe that responsible gaming is not a legal checkbox — it is a genuine ongoing commitment to player welfare. That means building practical tools directly into the acv67 Platform, training our support team to identify and respond to signs of distress, enforcing our 21+ age verification process rigorously, and maintaining an honest, transparent relationship with our Bangladeshi player community.
Gambling is a form of paid entertainment. The house always has a statistical advantage over the long term. Never gamble with money you cannot afford to lose, never chase losses, and never allow gambling to interfere with your professional, financial, or personal responsibilities. If gambling stops being fun, it is time to use the tools below — or to reach out to our support team immediately.
Your Responsible Gaming Toolkit
The following tools are built directly into the acv67 Platform and are available to every registered player at no cost. You can access all of them from your account settings, or by contacting our support team via the live chat on the Platform.
-
Deposit LimitsSet a daily, weekly, or monthly cap on how much you deposit via bKash, Nagad, Rocket, or any other supported payment method. Once set, a limit reduction takes effect immediately. A limit increase is subject to a 24-hour cooling-off period so impulsive decisions are prevented.
-
Session Time LimitsChoose the maximum number of minutes or hours you wish to spend in a single gambling session. When the limit is reached, acv67 will automatically end your session and log you out. You will be required to log back in and acknowledge the session end before continuing.
-
Cool-Off PeriodTake a structured break from gambling without a full self-exclusion. Cool-off periods are available in durations of 24 hours, 48 hours, or 7 days. During a cool-off period your account is suspended for gambling activity but remains accessible for withdrawal of funds.
-
Self-ExclusionRequest a temporary self-exclusion for 1 month, 3 months, or 6 months — or a permanent self-exclusion with no option to return. Self-exclusion requests are processed immediately and take effect within minutes. Permanent self-exclusion is irreversible under all circumstances.
-
Spending & Activity ReviewAccess a full transparent history of your deposits, withdrawals, bets placed, games played, and winnings at any time from your account dashboard. Reviewing your activity regularly helps you maintain perspective on your gambling behaviour.
Understanding Deposit Limits
Deposit limits on acv67 work as follows:
- Daily limit: the maximum total amount you may deposit in any rolling 24-hour period via all combined payment methods (bKash, Nagad, Rocket, bank transfer, etc.).
- Weekly limit: the maximum total amount you may deposit in any rolling 7-day period. The weekly limit cannot be set higher than 7 times the daily limit.
- Monthly limit: the maximum total amount you may deposit in any rolling 30-day period. The monthly limit cannot be set higher than 4 times the weekly limit.
- Limit reductions take effect immediately upon request, with no delay. Limit increases are subject to a mandatory 24-hour review period before they take effect, giving you time to reconsider.
If you reach your deposit limit, any further deposit attempt will be declined by the acv67 system. You will not be able to override your own limit during the active limit period. This is by design — the limit is there to protect you. To adjust your deposit limit, log in to your acv67 account and navigate to the Responsible Gaming section of account settings, or contact support via live chat.
Self-Exclusion: Taking a Full Break
Self-exclusion is the right choice when deposit limits and session time limits are not sufficient to bring your gambling under control. When you self-exclude from acv67, your account is suspended for all gambling activity for the duration of the exclusion period. This is a serious measure and acv67 treats it accordingly.
- Short-term self-exclusion (1 month): your account is suspended for 30 days. You may reactivate after the 30-day period by contacting support.
- Medium-term self-exclusion (3 months or 6 months): your account is suspended for the chosen period. Reactivation requires a formal written request and a 7-day waiting period after the exclusion expires.
- Permanent self-exclusion: your account is closed permanently with no possibility of reopening. Any real-money balance will be returned to your registered payment method. Permanent self-exclusion cannot be reversed under any circumstances, including a direct request to support.
- During any self-exclusion period: you will not receive promotional communications from acv67. You will not be able to make deposits or place bets. Withdrawal of any remaining balance is permitted and will be processed within 5 business days.
To initiate a self-exclusion, log in to your acv67 account, go to the Responsible Gaming section of account settings, and select your preferred exclusion type and duration. You can also request self-exclusion by contacting our support team directly via live chat — your request will be actioned immediately, without any attempts to dissuade you.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behaviours are warning signs that your gambling may be moving from entertainment to something more serious. If you recognise any of these patterns in your own behaviour, we encourage you to use the tools above or contact our support team immediately.
- Spending more money on gambling than you originally planned, or more than you can comfortably afford.
- Chasing losses — increasing bet sizes or depositing more after a losing session in an attempt to win back what was lost.
- Lying to family members or friends about the amount of time or money spent on gambling.
- Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce or stop gambling.
- Neglecting work, family, or other important responsibilities because of the time or money spent gambling.
- Borrowing money from others or selling personal possessions to fund gambling activity.
- Using gambling as an escape from stress, anxiety, depression, or problems in your personal or professional life.
Recognising these signs early is the first step toward getting back in control. You do not need to wait until the situation is severe — acv67's responsible gaming tools and support team are available to help you at any stage. There is no shame in asking for help, and no negative consequences for your acv67 account from using these tools.
Session Time Limits and Time-Out Features
One of the most practical tools available on acv67 is the session time limit. Time distortion is a well-documented feature of gambling environments — players frequently lose track of how long they have been playing. A session time limit solves this by imposing a hard stop at a time you choose when your thinking is clear, before a session begins.
In addition to session time limits, acv67 sends real-time session duration alerts at regular intervals during your play. These alerts appear as a notification overlay within the Platform and display your total session time and total amount wagered in that session. These notifications cannot be disabled. They are designed to keep you informed and in control, not to interrupt your enjoyment — but they become particularly valuable if you are prone to losing track of time during play.
Protecting Young People and Minors
acv67 strictly prohibits access to the Platform by any person under the age of 21. This is a non-negotiable policy and applies regardless of any other circumstances. During the account registration process, every new player is required to confirm that they are 21 years of age or older and to submit identity documents for verification. Accounts where the age verification process reveals the account holder to be under 21 will be closed immediately and any deposits returned.
If you share a device or household with anyone under the age of 21, acv67 recommends taking the following precautions to prevent minors from accessing the Platform:
- Always log out of your acv67 account when you finish playing, especially on a shared device. Never leave an active session unattended on a shared phone or tablet.
- Use a strong, unique password for your acv67 account and do not share it with any other person, including family members. Enable any available two-factor authentication to prevent unauthorised logins.
- Consider using parental control software on shared devices. Several free parental control applications are available for Android and iOS devices that can block access to gambling-related websites and applications.
Need Help? Talk to Us
If you feel that gambling is becoming a problem for you — or for someone you care about — please do not wait. The sooner you reach out, the easier it is to take back control. acv67's support team is trained to handle responsible gaming concerns with complete confidentiality and without judgement. There are no negative consequences for your account from raising a responsible gaming concern.
Contact acv67 Support
Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the Platform. All responsible gaming conversations are treated with strict confidentiality. Alternatively, you can reach us by email at the address below — plain text only, no clickable link.
[email protected]If you need support beyond what acv67 can provide, we encourage you to reach out to a qualified mental health or addiction counselling professional in your area. Seeking professional help for gambling-related issues is a sign of strength, not weakness. Bangladesh has a growing network of counselling services available in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities — your GP or a local health centre can provide a referral.
Our Commitment to Responsible Gaming
acv67 continuously reviews and improves its responsible gaming framework. We monitor industry best practice, player feedback, and emerging research on gambling harm to ensure our tools and policies remain fit for purpose. If you have a suggestion for how we can improve our responsible gaming offering, please share it with our support team — we genuinely welcome that input.
Remember: gambling is entertainment. Set your limits before you play, stick to them, and stop when it stops being fun. acv67 is here to make your experience enjoyable — and safe. Play smart, play responsibly, and enjoy everything acv67 has to offer: cricket betting, slots, live casino, fishing games, and more — all with instant bKash and Nagad deposits.
Play Responsibly on acv67
Your limits are set, your tools are ready. Explore cricket betting, slots, live casino, and more — knowing acv67 has your back. 21+ only.
Login to acv67 View FAQ